We currently solely offer our services to Vietnam and the United States. Here is our policy to these two nations.

SHIPPING POLICY:

Delivery location: At the customer’s address

Cut-off time: 18:00 (GMT -08)

Total delivery time= Processing time + Shipping time

Business day: Monday to Friday

You will receive an email from info@narcissusio.com when your order has been confirmed.

  • At the moment, we are unable to ship to US military bases. We apologize in advance for any inconvenience this may cause.
  • We do not support shipping to multiple addresses in the same order.

The following delivery time is estimated (please keep in mind that the arrival time during peak season will be delayed):

Country/RegionUSAVietnam
Shipping Fee6.25 USD1.15 USD
Processing time1-4 business days1-3 business days
Shipping time4-6 business days2-4 business days

Shipping Delays

If your package takes more than 30 days to arrive, please submit an inquiry and we will respond within 24 hours. Thank you for your patience and support.

If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at info@narcissusio.com.

TAX POLICY

We do not collect any tax for international shipping. All taxes and duties fees are the responsibility of the receiver.

The VAT charges may be vary according to the country. We recommend contacting your local custom officer for more information.

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Please contact info@narcissusio.com if you have any questions.