RETURN POLICY APPLIES TO THE US AND VIETNAM COUNTRY(We accept return)

1. Returns are accepted in the cases below.

If an item arrives in any of the following conditions, We will do our best to help you return your order quickly.

  • The product arrives damaged.
  • The product design is not the same as the one you ordered.
  • The product size differs from what you ordered.
  • The product material differs from what you ordered.
  • The product you ordered is not the one you received.
  • The product differs from how it was described in the original.

Condition of the product when returned.

Noticeably, returned item(s) must NOT meet the following conditions:

  • The item(s) have been worn or washed
  • The item(s) have been modified in any way,
  • The item(s) are in any way defective from the original, unless the condition is our fault
  • The item(s) do not have their original tags.
  • The item(s) have some redundant thread that can be easily cut/repaired.

The item(s) must be returned in their original condition and in their original packaging.

2. Time frame can be returned after the order has been delivered.

  • Our policy was in effect for 30 days after the delivery process was completed.
  • After 30 days the order will be considered accepted by the customer, and no reimbursement will be made.

3. Return cost

Currency applied for this policy

  • We adopt and use USD (US Dollar) currency for this form
  • We do not charge restocking fees
  • For defective products (This happens when the product is wrong, damaged by the carrier or otherwise), there will be no charge for the customer to return the item.
  • In case the customer is not satisfied (this happens when the customer buys the wrong product, the product is not suitable or the customer does not like the item anymore), the customer will bear the actual cost of shipping the goods returned.

4. Return method

Customers can return products to us via email

To return a product via email, customers need to send an email to us at info@narcissusio.com, providing the following information:

  • Order ID
  • Number of products to return.
  • Reason for returning the product.
  • In addition, customers can attach a photo of the product to be returned for us to easily verify.

We will confirm your return request and instruct you on how to return the product.

Below are the general steps to return our products:

  • Customers contact us to request a product return.
  • We confirm the customer’s return request.
  • The customer packages and sends the product back to us at 12 Le Quang Dao, Me Tri, Nam Tu Liem, Hanoi 100000, Vietnam (Contact the email in advance to make an appointment) with the recipient’s name: Narcissusio + ID order + Return.
  • We receive returned products.
  • We inspect returned products and provide a return label via email. Customers need to download and print it.
  • We exchange or refund customers.

Depending on the circumstances, additional instructions will be provided.

If you do not have our email confirming the eligibility of your refund and return request, no refunds will be issued.

Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns. There will be no refund issued to you if we don’t receive the return package. As a result, please send the tracking number from the carrier you used to return the item(s) to info@narcissusio.com in a separate email.

REFUND POLICY APPLIES TO THE US AND VIETNAM COUNTRY

1. Refund requirements:

In the following circumstances, we will issue refunds to customers:

  • When an order is successful but the goods has not yet been delivered, refund
  • When we run out of a product that a consumer wants to order but the website hasn’t been updated in time, or when a customer orders by accident, this situation arises.
  • When the buyer receives the product but it is flawed on our end, we will refund the money.
  • When a customer’s demands change and they no longer wish to get the product, they should get a refund.

2. Refund procedure:

We will issue a refund via the original payment method. Specifically, we will refund you via Stripe.

3. When to provide a refund

After we verify that the goods have been returned and meet the aforementioned requirements, we will start processing refunds within 2-3 business days. Customers will receive email notifications from us.

4. When will the customer be refunded?

Depending on the type of bank, it may take longer or shorter for you to receive the entire wire transfer of funds. From the time we make the transfer back to the consumer, this will typically occur within 14 days.

If after 14 days after receiving the email we confirm the transfer to you, you have not received your money, please contact us via email info@narcissusio.com. We will assist you to check and reconcile with your Stripe or bank if there is any problem.

5. Full Refund:

We will give you a full amount.

Thank you,

Customer Service Department