What payment methods are accepted?

– We are providing payment through services: Stripe. Stripe is the popular internet payment method. We are totally Stripe verified, so you can shop with confidence.

– Acceptable Credit Cards: Visa, MasterCard, JCB, Discover, American Express.

Is buying on-line safe?

Yes. We don’t like it when people give our personal information away. As a result, we will never rent, sell, or share your personal information with anybody.

Our Privacy Policy describes how your personal information is gathered and, as a result, how your personal information may be used.
Read more about our privacy policy.

How do I place an order? 

You can carry out the following steps to complete your order:

Step 1: Choose your style on the product page

Step 2: Adjust the quantity of product

Step 3: Click the “Add To Cart” button

Step 4: Process payment and apply a discount code (if you have) to complete purchasing

Step 5: Receive your confirmation email/message when your order is successful

Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?

The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.

Can I switch my order?

No. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept returns or exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.

Can I cancel my order?

Yes, orders can be canceled. However, you can only cancel your order on the same day if you do so within 12 hours of placing it.
If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.

Can I return or refund my order?

Items can be returned or exchanged within 30 days after the delivery process was completed.

I haven’t received any packages from my order. What can I do?

If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at info@narcissusio.com.

How many days do I have to return the item?

Our policy was in effect for 30 days after the delivery process was completed. After that time, the order will be considered accepted by the customer, and no reimbursement will be made. Read the Returns & Refunds Policy for more information.